Dear Client,

 

Our biggest advice to you is ‘wear whatever you like, celebrate your inner strength, inspire others and feel confident and beautiful on your special day!’

 

We want your shopping experience to be just as perfect as you do. That’s why please take some time to check our ’10 in-house rules’ below, review our styles online, read our policies, HAVE FUN at your appointment and create memories with your family and friends!

 

xoxo P.B.

10 IN-HOUSE RULES

HOW LONG WILL THE APPOINTMENT LAST?

Your first bridal appointment will last approximately 45 mins. That allows you time to try 5-7 wedding gowns comfortably and maybe retry your favourites at the end of your consultation. That’s why do your homework, check our collections in advance and be wise while selecting samples to try! We will book 30-45 minutes for your private appointment at the boutique if you are looking for an evening gown because most of our evening wear is made to order and available by special orders. We will show you lookbooks, colours, fabric swatches, take your measurements and process your order.

WE DO NOT EXPECT YOU TO LOVE EVERY DRESS!

The number one thing we want from you is honesty! The more information you can offer us, the better we can assist you in finding your dream wedding dress. That’s why please be completely transparent! You will not hurt our feelings if you tell us what you dislike about a particular wedding dress. Also, providing us with constructive feedback will make your dress shopping experience more enjoyable.

PHOTO POLICY:

Please note once you have made a purchase, you are more than welcome to take pictures of your gown. Before that, due to the designer copyright protection, we have a strict NO PHOTO policy. If you want to show the dress you like to your family members or friends who cannot accompany you to your bridal appointment, you can Facetime or Skype them from the boutique. We will offer you complimentary Wi-Fi access.

ORDERING:

On average, wedding dresses take from 6 to 8 months to arrive. Plus, you want to allow at least 6-8 weeks for bridal alterations. Not to mention getting accessories that will go well with your wedding dress. That’s why we recommend you order your gown about ten months before your wedding date because it is never too soon to say ‘Yes to the dress!’ If you find your dress at 14 months out, we say go for it. Sometimes Production can / and do discontinue styles without giving us enough warning. In addition to that, a price increase is expected every season due to the limited availability of fabrics and so many other essential factors in the industry.

ARE YOU GETTING MARRIED 'TOMORROW' or HAVE A SPECIAL EVENT SOON?

Deep breaths! You do have options. Our first recommendation is to purchase an off-the-rack sample wedding dress or evening gown. That means:

 

1. Great deal

2. No waiting for Production to bust a move

3. Instant relief

 

If this does not sound like something you are down for, we offer rush orders with an additional fee of $100 – $300 for speeding Production and express shipment. Ask for details at your appointment!

SIZING:

Sizing occurs when placing your order. We measure and follow our size charts and recommendations from Production. If you are between sizes, we always suggest ordering a bigger size. When your dress arrives, our seamstress can adjust your gown so that it fits perfectly.

ALTERATIONS:

Alterations are necessary to ensure a perfect fit for all wedding dresses and evening gowns. We have a recommended seamstress for all our clients. It is an extra appointment-based service. Alteration fees will be determined at your first fitting. However, if you decide to use your seamstress, you are welcome to do so.

RETURN POLICY & SAMPLE SALE:

All sales are FINAL! Sample Gowns are sold AS IS, no exceptions. Please refer to our Return Policy below. If you have any questions, please address them via email (info@papilioboutique.ca).

CONSULTATION FEE:

The first appointment is complimentary. If you decide to come for the second consultation, the consultation fee of $50 plus tax will be applied. Unfortunately, due to the limited availability and private service, we cannot offer more than one free consultation. Please note that if you buy your wedding dress or evening gown at your last appointment, you will get a $50 credit towards your purchase. In the end, you do not lose anything.

 

*Conditions apply